Mystery Shopper Study

We specialize in executing comprehensive mystery shopping evaluations tailored to client objectives. Our services include:

• Shopper Recruitment and Training
• Mystery Shopping Assessments
• Performance Reporting

We have successfully conducted mystery shopping projects, including in-store visits and customer calls, for leading brands across various industries such as telecommunications, fast food and especially Automotive.

In the automotive sector, our team has extensive experiences in recruiting vehicle owners and assessing both Sales and Aftersales services. This includes evaluating showrooms, aftersales service centers and inquiry channels like hotlines, Whatsapp and Facebook.

Our skilled project team provides high-quality and reliable insights that help clients improve their sales and customer service strategies,  leading to greater customer satisfaction and loyalty.