Quality Assurance

Quality, our first priority.

We have an indepentant quality assurance team to conduct quality check on all projects.

6 hours Interviewer training

Approaching skill
Interviewing skill
Complaint handling
Client list handling
Project briefing
Role playing

Mystery shopper

100% audio recordings
100% audio recording back check against result
100% data editing
Hard evidence to ensure the legitimacy of visit

Interview QC

100% audio recordings
100% onsite monitoring by onsite supervisors
5% real time quality check by QC checkers
10% audio recording listening by QC checkers
Mystery supervision by QC checkers for street intercept

Pre-recruitment

Experienced screening team will conduct quality screening to screen eligible respondents.
Respondents are requested to provide proof when necessary.
Random reference check will be done to ensure the legitimacy of respondent’s qualification.

Request for quotaton