Quality Assurance

Quality, our first priority.

We have an indepentant quality assurance team to conduct quality check on all projects.


6 hours Interviewer training

  • Approaching skill
  • Interviewing skill
  • Complaint handling
  • Client list handling
  • Project briefing
  • Role playing

Mystery shopper

  • 100% audio recordings
  • 100% audio recording back check against result
  • 100% data editing
  • Hard evidence to ensure the legitimacy of visit

Interview QC

  • 100% audio recordings
  • 100% onsite monitoring by onsite supervisors
  • 5% real time quality check by QC checkers
  • 10% audio recording listening by QC checkers
  • Mystery supervision by QC checkers for street intercept


  • Experienced screening team will conduct quality screening to screen eligible respondents.
  • Respondents are requested to provide proof when necessary.
  • Random reference check will be done to ensure the legitimacy of respondent’s qualification.